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Installation

Performing a proper install is key to network optimization.

Programming

We have the tech tips you need for programming AES communications equipment.

Maintenance

Routinely following best practices and healthy habits help optimize network performance.

Training

AES Training Academy offers a fully immersive experience with hands-on product technical training.

Top Solutions

One of the most commonly asked questions to AES Technical Support is “What is an R356 C903?” This may also be reported as an Acknowledge Delay (Ack Delay) or in default Ademco CID event code terms as a “Loss of Central Polling”. It is reported to Alarm Automation as an R356 00 C903 (or in Radionics 6500 emulation as a T903) using the Unit ID of the Subscriber reporting the fault. This alarm output signal is sent to the alarm monitoring system by the AES receiving equipment (MultiNet Receiver, 7700, 7003 etc.), when a subscriber sends an “Acknowledge Delay” trouble code.

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This Solution offers basic advice on the placement of antennas for IP-Links and Subscribers. There is no absolute list of suggestions or advice that will be complete and appropriate for all installation locations. Following are some of the more notable and common suggestions. Check back for revisions, as this solution is likely to be amended with additional or revised advice. It is more common that exterior antenna is installed on an IP-Link, more than a Subscriber, but the advice provided here would be relevant to any antenna installation.

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This Solution provides panel specific configurations for using an AES 7094 or 7794, IntelliPro or IntelliPro Fire with Silent Knight Alarm panels. This information was derived from working directly with installers in the field as well as additional information provided by Support Team Members and Engineering. Additional panels may be added as new data becomes available.

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Top Frequently Asked Questions

Please refer to the product Quick Start Guide available for download here.

MANUALS:

You can also view our library of training videos, designed as a training tool for presenting the mesh radio concept, new products, upgrades, how tos, and tech tips. Add our videos to your Favorites, or download video files directly to your desktop from our official Vimeo page.

Refer to the product Quick Start Guide available for download here.

MANUAL:

A panel interface fault is when the mainboard of a 2.0 unit is not acknowledging the IntelliPro. Many times, this can be resolved by utilizing the 2.0’s Web GUI to manually accept the IntelliPro to be re-acknowledged by the mainboard.

Yes, AES Technical Support hosts multiple ways our valued Customers can engage with our team, including access to the self-service Dealer Knowledgebase where you can find solutions along with the ability to log or track a case. If you’re a first time user and need a login, just start a live chat session with a member of our AES Support team for credentials by clicking on the Support Online button or give us a call at (866) 237-3693.

You can also submit a new Case via our online form here.

If you prefer contacting us by Email, just send us a message to support@aes-corp.com including:

  • Contact Name
  • Title
  • Company
  • Email Address
  • Phone Number
  • Description of Issue

Your email submission will be automatically acknowledged and entered into our computerized Case Tracking system.

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Learn AES Best Practices

Want expert support for your network? We offer many levels of maintenance and support coverage for IP Link and MultiNet Receiver customers.

AES Training Academy

Do you have technicians who could benefit from product training?

We know the value of sharing knowledge. Our dedicated Support team is committed to providing you with comprehensive technical training, so your team can gain a competitive advantage.